How refreshing to receive a referral from the least expected…
On Thursday evening I received a call from a potential new client having recently incorporated her business, and now ready to employ a work experience candidate it was time to establish her commercial insurance needs.
Aware of her requirement for professional indemnity cover and having previously worked for a household name insurance underwriter she contacted them for advice.
Once contacted they enthusiastically researched a local broker who could be referred, and so out of the blue we received a phone call.
After digging a little deeper and having fully assessed her businesses operation, there were clearly additional requirements besides the professional indemnity cover such as Employers Liability, Public Liability and Products Liability which had been overlooked. 
Whilst the quotations for cover are sourced, the client is now very happy with the advice received and thankful – which is the nicest part.
So many times the service we provide is not a priority with clients, primarily due to the focus on a lower premium. However, you really should make every effort to provide the most accurate information on your company and advise of any changes in how you operate i.e. new Health & Safety policies or hazardous works etc.
Details of expansion or contraction in terms of staff, stock, premises and turnover will all factor in ensuring you receive the right cover; commercial insurance is a very bespoke business especially as and when your business changes so be sure to advise your broker.
It is important for clients to realise insurance brokers actually work for you, we do provide so much value; and the better informed we are then the more appropriate your insurance cover and advice will be. Remember that it is always better to be marginally over insured than under insured.
With a little integrity I must admit the referral would likely have been due to the insurance company making a recommendation from the ‘Find a BIBA Broker’ portal.
BIBA the British Insurance Brokers’ Association carries the motto ‘The best insurance is a BIBA Broker’.
In this instance our client believes so too!
Either way, it was a gratefully received referral where we were glad to be of service.
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